Privacy Policy

Introduction

Mountain Bike Tours (NSW) regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all users of the Mountain Bike Tours (NSW) website, and conforms to internet privacy standards.

If you have questions or concerns regarding this statement, please contact us.

Collection of Information

In order to provide the best service possible to users of the Mountain Bike Tours (NSW) website, we may require information
from you.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.
Any information collected by Mountain Bike Tours (NSW) is collected via correspondence from you or your company.
This may be via telephone, email, mail or fax, or directly through our website.

Use of Collected Information

Any details collected from customers of Mountain Bike Tours (NSW) is required in order to provide you with a high level of customer service with regard to our products and services. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using Secure Socket Layer technology (SSL). When credit card details are collected, we simply pass them on to be processed as required. We never permanently store complete credit card details. We follow accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, please contact us.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us.

Bookings and Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as your name, email address and postal address) and financial information (such as your credit card number and its expiration date). We use this information for billing purposes and to fill your booking or orders. If we have trouble processing a booking or order, we will use this information to contact you.

Communications

Mountain Bike Tours (NSW) uses personally identifiable information for essential communications, such as emails, account information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us.

You will be notified when any third party that is not our agent/service provider collects your personal information, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Mountain Bike Tours (NSW) may at its discretion use third parties to provide essential services on our website or for our business processes. We may share your details as necessary with third parties providing such services.

These third parties are prohibited from using your personally identifiable information for any other purpose.
Mountain Bike Tours (NSW) does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on the Mountain Bike Tours (NSW) website to external entities are not covered within this policy.
The terms and conditions set out in this privacy statement only cover the domain name of www.mountainbiketours.com.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently.