Terms and Conditions

Fares and Prices

All fares and prices quoted are subject to availability. Prices are subject to change until full payment is received and voucher(s) are issued. Prices that are quoted include all taxes and fees unless we advise otherwise.

Your Voucher and Departure Point

Please present your voucher when you meet your guide. The location of the departure point can be found in the description of the tour and is stated on your booking confirmation. We cannot be held responsible for clients who show up late for their tours.

Availability

The travel products and services sold through this website are subject to availability and can be withdrawn without notice.
The tour is confirmed when full payment is received.

Important

We request that you carefully check the dates on your voucher and contact us immediately if these are not correct.

Refund Procedures

There are no refunds for tours cancelled due to misrepresentation of physical abilities and/or existing or previous health conditions. If any client fails or refuses to answer specific questions put forward in the medical questionnaire, Mountain Bike Tours (NSW) maintains the right to refuse service without refund. Among questions that must be answered accurately are those referring to physical health and experience on a bike.

If for any reason you are not completely satisfied with your purchase of goods, we will give you a 14-day money-back guarantee from the time you receive the goods. Please email us within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods that have been damaged after delivery, or if any attempt has been made to alter the product, or if the product has been dropped or broken. All products must be returned in their original condition.
All postage and insurance costs are to be paid by the buyer.

Cancellation Policy

  • No refunds for persons sent off a day ride or cancellation of tour(s) for reasons involving personal conduct.
  • Cancellation less than 24 hours prior to departure date and time or no-show: 100% of the total amount (no refund).
  • Cancellation less than 48 hours prior to departure date and time: 25% of the total amount (75% refund).
  • Cancellation more than 48 hours prior to departure date and time: 15% of the total amount (administration fee).

We reserve the right to cancel tours, vary itineraries, and amend fares and days of operation. A full refund is made payable under those circumstances or if the tour is rescheduled.

Other Information

Mountain Bike Tours (NSW) shall not be held liable for any damage, expense or inconvenience caused by late arrival of public transport, change of schedule, strike, vehicle breakdown, Act of God, or other conditions. Mountain Bike Tours (NSW) acts solely as the agent for securing accommodation and transport where applicable and shall not be held liable with regard to the actions or inactions of any person or company rendering transportation, accommodation or other service.

We strongly recommend that customers taking part in one of our tours have full insurance covering any injury they might suffer, including evacuation costs and medical treatment.